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From Data to Delight: Mastering Customer Feedback for Transformative CX

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"From Data to Delight: Mastering Customer Feedback for Transformative CX"

A Practical Toolkit for Contact Center Leaders, Brought to you by ICMI!

This guide includes:

  • Critical metrics for customer satisfaction
  • Ways to collect customer feedback
  • How to analyze and act on customer feedback
  • Practical templates you can use to gather customer feedback and more

Are you ready to transform your customer experience and set the foundation for a sustainable CX program? Let’s get started with metrics!


Offered Free by: ICMI
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